Terms and Conditions
SHIPPING
Kharisma Ra uses Australia Post unless otherwise requested. Items are posted within 1-5 business days from the purchase date. 'Made-to-order' items require 1-14 days from purchase, unless otherwise stated in the item description. All orders are shipped with tracking unless otherwise specified.
-
Please note that we ship to all countries, but not all countries offer tracking at a reasonable price. We provide tracking to all major destinations.
-
Within Australia: Regular Post typically delivers within 4-7 business days.
-
International: Using Australia Post, delivery to major cities takes 3-15 business days and may take longer for more remote areas.
-
Combined shipping is available for multiple purchases when made in the same transaction.
-
​
Please note that Kharisma Ra cannot be held responsible for postal delays after shipping. Proof of lodgment is available upon request. Kharisma Ra also cannot be held responsible for lost packages or customs fees incurred in your country. However, if any issues arise, please contact us, and we will do our best to assist.
If you require express shipping or special shipping methods, please contact us before purchasing.
​
REFUNDS:
Refunds are not accepted unless an item has been grossly misrepresented. If you believe your item was misrepresented, please contact us via the contact tab to discuss further.
​
EXCHANGES:
If your item was damaged during shipping, please contact us within 24 hours of receiving the item, along with photo proof, and we may arrange an exchange for a similar item of equal value. The customer must pay any additional shipping costs unless otherwise stated.
Please note: No exchanges will be offered for 'change of mind' or sizing issues. Be sure to review all product information before purchase or contact us for additional details.
​
CUSTOM ORDERS
All custom orders require payment by a specified deadline. If payment is not received by the deadline, the item will be made available for sale either online or at a market. Please be aware that custom orders of one-of-a-kind handmade pieces may vary slightly. Kharisma Ra strives for quality but requests flexibility regarding the final outcome.
​
CRYSTAL INFORMATION
Information provided about each stone, mineral, or crystal is intended as general advice and should not be considered medical advice. If you have a medical condition or suspect that you may have one, please consult a medical professional.
Crystal information is sourced from The Pocket Book of Stones: Who They Are & What They Teach by Robert Simmons (2011).
​
PRODUCT DISCLAIMER – CRYSTALS, JEWELLERY, AND OTHER GOODS
All crystal jewelry and related products sold through this website are handmade and may vary slightly in size, shape, and color due to their natural origin. Please note that while crystal healing is part of metaphysical beliefs, the properties attributed to crystals are not scientifically proven. Therefore, no claims are made regarding the effectiveness of any product, and any spiritual or metaphysical benefits are subjective.
​
DIGITAL PRODUCTS – GUIDED MEDITATIONS, EBOOKS, AND E-GUIDES
Kharisma Ra offers both free and paid digital products, including guided meditations, eBooks, and eGuides. These products are intended for personal development and educational purposes only. By purchasing or downloading any digital product, you agree that it is for your personal use and not to be redistributed or sold without our permission.
We make no guarantees regarding the results of any meditation, eGuide, or eBook, and your use of these products is at your own risk. These resources are not a substitute for medical, psychological, or financial advice.
HOLISTIC COUNSELLING DISCLAIMER
Kharisma Ra provides holistic counselling and transpersonal guidance as part of our offerings. While we strive to support your mental, emotional, and spiritual well-being, holistic counselling is not a substitute for professional psychological or psychiatric care. If you are experiencing a mental health crisis or require medical attention, please seek help from a licensed healthcare provider.
All services are designed to complement—not replace—professional therapeutic interventions.
​
NOT PROFESSIONAL OR MEDICAL ADVICE
The content on this website, including blog posts, guides, eBooks, meditations, and products, is intended for general informational and educational purposes. None of the information provided on this site should be considered medical, psychological, or financial advice.
You should always consult a healthcare professional before starting any new health-related practice, especially if you have any pre-existing medical conditions. Any use of the information or products on this website is at your own discretion and risk.
​
LIMITATION OF LIABILITY
To the fullest extent permitted by Australian law, Kharisma Ra disclaims any liability for direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes physical, emotional, or financial harm resulting from the use of crystals, participation in workshops, or use of digital products such as eBooks and guided meditations.
​
INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, designs, and other materials, is the property of Kharisma Ra unless otherwise noted. You may not reproduce, distribute, or use any content without written permission from the website owner.
​
USER RESPONSIBILITIES
By using this website, you agree to use it for lawful purposes only. You must not post or transmit any defamatory, harmful, or inappropriate content. We reserve the right to remove any user-generated content that violates these terms.
​
CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.
​
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. By using this website, you agree to submit to the jurisdiction of the courts of New South Wales for any disputes.
​
CONTACT INFORMATION
If you have any questions or concerns regarding these terms, please contact us at kharisma.ra.wellness@gmail.com