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Shipping, Policies & Information

SHIPPING

When shipping from Australia, Kharisma Ra uses Australia Post, posted within 1-3 business days of purchased, unless 'made-to-order' which customer should then read time required in item description. All orders will be posted with tracking unless otherwise stated. * Please note that we will send to all countries but not all countries have tracking facilities at a resonable price, however, we will add tracking to all major destinations.

Within Australia: Regular Post Australia wide - usually delivered in 4-7 business days.

International: Using Australia Post - delivered in 3-15 business days for major cities - may be longer if shipping to other areas.

SAVE ON SHIPPING || Combined shipping on multiple purchases.

Please note that we can not be held responsible for any postage delays after being shipped, if you require proof of lodgement, please contact. Kharisma RAalso cannot be held responsible for any lost packages or any customs fees that may be payable in your country. However, if there are any problems we will try to do all that is possible to help, please contact if necessary. 

If you require express shipping or any other special shipping methods, please contact us before purchase.


REFUND AND EXCHANGES

REFUNDS not accepted unless item has been grossly misrepresented. If you believe your item to have been misrepresented, please contact, using the contact tab, to discuss further.


EXCHANGES: If you think your item has been damaged during shipping, please contact me (*within 24 hours of receiving item) with photos of proof and we may be able to work out an exchange for similar item valued at the same price. Customer must pay any extra shipping charges incurred in the process unless otherwise stated.  

No exchanges on 'change of mind' or sizes, please read all information before purchase or contact us for more info before purchase.


CUSTOM ORDERS

All custom orders will require payment within a deadline, if not paid by deadline, piece will go up for sale either online or in the real world market. Customers need also understand that custom orders of one of a kind handmade pieces may vary, so please be flexible and understand of the outcome (although kharisma RA will work to try and make item to the best quality possible.)


CRYSTAL INFORMATION:

Please note that information about each stone, mineral or crystal is only meant as advice or general information, please do not take information as medical advice, if you have a medical condition or suspect you may have one, please go to see a medical specialist. 

All crystal information is from 'The Pocket Book of Stones; Who they are & what they teach', Robert Simmons (2011).